Return & Exchange Policy

Return & Exchange Policy

We want you to love your purchase. If something isn't right, we're here to help. Please read our policy below before initiating a return.

Eligibility

• Items must be undamaged and in original condition to qualify for a return.
• If the return is due to a quality issue or defect, we will provide a full refund and cover both outbound and return shipping costs.
• If the return is due to personal preference (no quality issue), the customer is responsible for return shipping costs.

Refund Processing

Orders cancelled within 24 hours of placement and before shipment will receive a full refund, processed promptly. Refunds are typically issued within 5–7 business days after we receive and inspect the returned item.

Custom & Personalized Orders

• For custom or personalized items that have not yet shipped, a refund of 60% of the order total will be issued.
• Custom orders that have already shipped are not eligible for return.

How to Initiate a Return

1. Contact our support team at retests-03.doves@icloud.com to request a return.
2. We will provide you with the return address and instructions.
3. Pack the item securely and ship it back using a trackable method.
4. Once received and inspected, your refund will be processed.

Please do not send items back without contacting us first.